Oscar Trimboli is an experienced coach and mentor to senior executives. He has worked with executives at CEO and CFO level and with senior divisional and functional executives in a range of industries. He is the author of Deep Listening: Impact Beyond Words, a professional speaker and mentor, as well.
This episode focuses on listening in organizations and to customers that lead to action beyond what we typically consider. How did Microsoft miss out because of not listening? And what can young professionals do so that they are heard by the upper management? And Oscar Trimboli’s quest to create 100 million deep listeners by 2030. He gives great examples to inspire you to join this quest in unexpected ways.
“From a listening perspective, good leaders probably allocate about a third of their time… externally, Great leaders do about half of their time externally to listen to the marketplace.”
– Oscar Trimboli
01:50 – The difference between a good listener and a great listener
03:54 – How listening can be effective in half the time while at the same time doubling your impact
05:41 – The value of multi-generational leadership to young professionals
08:24 – How the dialogue and listening can be truthful and compelling among employees and leaders in an organization
10:35 – Digging deeper into a model of listening: the context and unsaid
18:19 – Listening is action, how to make conversations as human as possible to break barriers of communication in organizations
22:09 – How not listening to customers and marketplace will cost you your business
24:50 – Discussing the five levels of listening: listen to yourself, listen to the content, listen to the context, listen to what’s unsaid and listen to the meaning
32:06 – Actionable step for young start-ups: Know what problem you are solving and make use of surveys
33:19 – How to make customers an integral part of your organization’s internal processes and success
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